All non electronic correspondence to SwisSKIsafari is to be addressed to:
Any cancellation will come into effect the day electronic or written notice is received and acknowledged by SwisSKIsafari. To avoid disappointment please ensure that your cancellation is acknowledged.
Percentage of the cost of the trip charged in the case of cancellation will apply as shown in the table below:
More than 56 days: deposit only
56-29 days: 30% of cost of trip charged
28-15 days: 60% of cost of trip charged
14-0 days: full amount of cost of trip charged
*In all cases, SwisSKIsafari reserves the right to cancel your holiday for the dates you have reserved. This is extremely unlikely but should this event occur you will be fully refunded the price paid for the trip or you have the right to change to another departure date.
1.1 – All bookings are made with SwisSKIsafari Sarl, a Swiss-registered company.
1.2 – No contract exists until SwisSKIsafari receives an online application submission and the required payment deposit. This contract is subject to Swiss Law and Jurisdiction in the Canton of Valais.
1.3 – SwisSKIsafari reserves the right to decline any bookings.
1.4 – “Ski” when mentioned in these conditions refers to both skiing and snowboarding.
1.5 – No additions, deletions, changes or promises may be made relating to these conditions except in writing by an officer or director of SwisSKIsafari.
SwisSkiSafari will not sell, trade or rent any personal information we hold to others. Except as may be required by law, SwisSkiSafari does not pass your personal data to outside organisations or individuals without your express consent. If you receive our e-mail newsletter you are free to unsubscribe from this at any time.
At all time you are dealing solely with SwisSkiSafari. During a trip, any relationship with additional 3rd party suppliers is on a contractual basis with SwisSkiSafari.
3.1 – Applicants assume full responsibility for any loss, injury, death or damage to participants named in the application arising in connection with participation in a Swisskisafari holiday. Applicants should, therefore, have their own insurance appropriate to their needs in respect of such events.
3.2 – Services provided by third party.
SwisSKIsafari is pleased to accept full responsibility for arranging, with reasonable skill and attention, any holiday booked with it. However SwisSKIsafari will not be responsible for any services not directly under its control, such as, but not limited to ski lifts, accommodation providers, airlines and transportation companies. SwisSKIsafari will not, in any circumstance, be responsible for any additional expense, distress, disappointment, loss, damage, injury, delay, inconvenience or irregularity resulting from or attributable to the act or default of any company or agency in connection with the carrying out of such arrangements, unless caused by either the negligence of lack of diligence by SwisSKIsafari.
3.3 – Force majeure
SwisSKIsafari will not be responsible for any additional expense, distress, disappointment, loss, damage, injury, delay, inconvenience or irregularity resulting from events beyond its control, including, but not limited to war, threat of war, terrorist activity, civil strife, industrial dispute, natural or nuclear disaster, evacuation, technical or maintenance problems with transport, changes of schedule or operational decisions of transport providers, airport closures, fire, acts of God, etc.
Participants accept full financial responsibility. This responsibility extends to, but is not limited to, the following events:
5.1 – SwisSKIsafari will not be responsible for weather or snow conditions that may adversely affect the participant’s ability to ski during the holiday. Should skiing be cancelled or curtailed for whatever reason (for example, if ski lifts or pistes are closed due to bad weather), alternative activities or mountain visits will be organized. In this event, no refunds for unused lift tickets will be made.
5.2 – If in the opinion of SwisSKIsafari, ski conditions are hazardous or potentially hazardous; skiing will be cancelled or curtailed or planned in another area.